Look Who’s Tweeting

Avaya_who_tweetingSo, I was interviewed for the internal Avaya newsletter about my activity on Twitter. If it was good enough for them, I figured I’d share that text here as well.

Director of Support Strategy Carl Knerr (@CarlKnerr) is one of the more prolific tweeters at Avaya. A quick skim of his page and you start to get a picture of who he is both personally and professionally. Knerr follows fellow Avayan Jeremiah Glodoveza (@baskintheglow) in our new series Look Who’s Tweeting, giving us insight into what’s hot on his Twitter right now.

How would you describe your account?

Speaks to my professional life: Avaya, business, technology, etc. Periodic posts about family and fun, but those are mostly reserved for Facebook.

What’s hot right now on your Twitter page?

The impressive value our customers can get when/if they leverage connectivity, alarming and diagnostics. So few internal/external people are up to speed on it that customers aren’t getting the value they paid for.

Your top five favorite or most interesting follows. 

  • @DaveMichels: Industry analyst; helps me keep my finger on how @Avaya is perceived.
  • @NoJitter: Great industry publication on what’s going on and where we’re all headed
  • @SteveAvaya: Avaya Sales leader: amusing and informative
  • @HonestToddler: Hilarious tweets, especially if you have small kids
  • @BoingBoing: Great source of all sorts of information.

What can employees expect if they visit your page?

Focused on topics related to support, social media and technology; rarely a repeat of the standard @Avaya content.

What’s your best Twitter tip?

Use pictures. They make your posts much more engaging for your followers. Width should be twice the height (ex. 440×220).

Connect with Carl

Twitter @CarlKnerr

LinkedIn

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