Jayne Gorman and British Airways

Like my previous post, I thought I’d share with others what I built.

In late October, Jayne Gorman (@janetravels) reached out to British Airways (@British_Airways) on Twitter for help and was less than pleased with her experience. She wrote an article about this experience here. Below are the tweets I could find on the topic. You’ll note that BA apparently deleted its tweets on the topic as I could not find them anywhere.

  1. https://twitter.com/jayneytravels/status/261553711690702848
  2. https://twitter.com/jayneytravels/status/261551729143840768
  3. https://twitter.com/jayneytravels/status/261555659361902592
  4. https://twitter.com/jayneytravels/status/261555867235782656
  5. https://twitter.com/jayneytravels/status/261558273939996672
  6. https://twitter.com/jayneytravels/status/261558396757630977
  7. https://twitter.com/jayneytravels/status/261560111372308481
  8. https://twitter.com/jayneytravels/status/261808218441920512
  9. https://twitter.com/jayneytravels/status/261828383762153473
  10. https://twitter.com/jayneytravels/status/262284986001014785




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