Jayne Gorman and British AirwaysPosted: December 10, 2012 | Author: Carl Knerr | Filed under: Uncategorized | Tags: best practices, booking, british airways, customer support, jayne gorman, satisfaction, social media, Twitter |Leave a comment
Like my previous post, I thought I’d share with others what I built.
In late October, Jayne Gorman (@janetravels) reached out to British Airways (@British_Airways) on Twitter for help and was less than pleased with her experience. She wrote an article about this experience here. Below are the tweets I could find on the topic. You’ll note that BA apparently deleted its tweets on the topic as I could not find them anywhere.